Although CADnet cannot guarantee the success of delivery or outcome of any mailing, we back up the accuracy of our lists with a refund policy that guarantees 95% to 98% deliverability of our lists depending on which plan you choose . We simply ask that you help us keep our data current. Please read the following guidelines to learn more...

Refund/Credit Request Guidelines:

Qualification for Refund

1. Applies only to Customer direct mail campaigns occurring within 90 days of receipt of the list from CADnet (today's date: 06/13/2006)

2. Refunds only apply to marketing campaign(s) conducted by the Customer with a "mail piece" using the postal address provided by CADnet (does not apply to lists rented for telemarketing, fax, or email campaign purposes).

3. Mail purpose, mail date, and sample mail piece must be made available to CADnet if requested.

4. Customer must forward to CADnet, within 30 days of the mailing, sufficient detail of the returned mail pieces. Customer may provide CADnet either a) the actual returned mail pieces or b) sufficient written evidence (e.g. Excel Spreadsheet) detailing the specifics of the returned mailings. Preferably, a copy of Customer's order from a "bonded" mailing house should be submitted to CADnet to receive any refund credit. Otherwise the credit will be determined by CADnet based on the number of contacts in the list.

5. The number of returned mail pieces must exceed 2% of the number of pieces mailed for Customer to qualify for refund credit (5% for the Standard plan)

6. No refunds will be awarded if Customer mailed to a sample, or less than 75% of the total number of postal addresses contained in the list rented by the Customer.

7. Refund amount NOT to exceed rental price paid by customer for the list.

Refund Amount

CADnet will gladly refund a percentage of your order based on "Returned Mail Pieces". The amount of the refund shall always be determined by calculating

a) the actual number of Returned Mail Pieces greater than a stated percentage of the number of pieces mailed

b) divided by the total number of contacts rented

c) multiplied by three times the "price per contact" paid by the Customer

Examples

Under the Standard plan, customer rents list containing 20,000 names and postal addresses for $1800. Customer sends mail piece to all 20,000 postal addresses from the list. Customer later receives 1400 returned mail pieces (7% returned). The number of returned mail pieces greater than 5% of the number mailed = 400 mail pieces. The Customer's refund amount in this example would be $108, calculated as 400 mail pieces times 27 cents per contact (refunded at three times the per-record charge of 9 cents). Refund cannot exceed list rental price of $1800.

Under the Premium plan, customer rents list containing 20,000 postal addresses for $3600. Customer sends mail piece to all 20,000 postal addresses from the list. Customer later receives 800 returned mail pieces (4% returned). The number of returned mail pieces greater than 2% of the number mailed = 400 mail pieces. The Customer's refund amount in this example would be $216, calculated as 400 mail pieces times 54 cents per contact (refunded at three times the per-record charge of 18 cents). Refund cannot exceed list rental price of $3600.

Under the Custom plan, customer rents list containing 20,000 postal addresses for $7200. Customer sends mail piece to all 20,000 postal addresses from the list. Customer later receives 600 returned mail pieces (3% returned). The number of returned mail pieces greater than 2% of the number mailed = 200. mail pieces. The Customer's refund amount in this example would be $216, calculated as 200 mail pieces times $1.08 per contact (refunded at three times the per-record charge of 36 cents). Refund cannot exceed list rental price of $7200.

Refund Payments

Refund will be issued by CADnet by check within 14 business days of CADet's receipt of the Customer's completed Refund Request Form and accompanying documentation of returned mail pieces (see below).

Need to submit a Refund Claim? Click Here

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